Manager of Membership Programs

Job Summary

Reporting to the Director of Development, the Manager of Membership Programs is an integral part of the Development Team who develops, implements, manages and evaluates strategies to grow contributions from individual donors, with a focus on The Moth’s core membership programs: the Hall of Flame, General Membership and Director’s Circle. The Manager also strategizes and launches new campaigns to mobilize The Moth’s audiences and listeners including its podcast subscribers, StorySLAM attendees, and Mainstage audiences, both in the US and abroad. The Manager uses data and analytics to achieve best-in-class membership moves management (recruitment, cultivation, engagement and retention) and ensures that member benefits are delivered in an effective and timely manner. The Manager plans and executes creative campaigns using a wide variety of strategies, including broad and targeted outreach through social media, text-messaging, e-blasts and print to inform and grow The Moth’s giving circles. The Manager also provides support for major donor prospect identification, Affinity Groups, and special events including the annual spring gala, The Moth Members’ Show, and more. A successful candidate will be a strategic thinker and self-starter with a natural curiosity to continually improve results and experiment with new tools, methods, and ideas. Someone with a track record of delivering a high-quality online donor experience is strongly preferred. 

 

Responsibilities

  • Develop and implement creative strategies to retain existing members, and recruit and cultivate new ones. 

  • Grow the membership program’s overall financial goal by 60% over the next 18-24 months.

  • Draft and edit solicitations, membership renewals, annual appeals, reports, and digital content.

  • Manage correspondence with individual donors including acquisition, cultivation, solicitation, stewardship, renewal, and acknowledgment materials.

  • Coordinate with The Moth’s Marketing, Podcast and Production teams to schedule and manage email, text, online and social media campaigns.

  • Oversee the fulfillment of membership benefits, including ticket requests and merchandise.

  • Hold live/virtual face-to-face solicitation meetings and calls with members to qualify prospects for major giving.

  • Manage the donor database (Salesforce/PatronManager) and administrative processes to ensure that The Moth’s membership program runs smoothly.

  • Collaborate with the Director of Development to develop and implement systems to identify, qualify and move members up through a donor pipeline to major gifts.

  • Manage membership budget.

  • Organize and execute special events for members including Member Storytelling Workshops, Open Houses, Pre-Show Cocktail Parties, the annual Moth Members’ Show, and other events as needed.

Experience/Skills Required

  • Minimum 3-5 years on a successful membership and/or individual giving team, including experience planning, implementing and evaluating campaigns.

  • Familiarity with fundraising principles and trends in fundraising and philanthropy.

  • Proven track record of using proactive strategies to acquire and retain members.

  • Comfort soliciting donations by social media, email, phone, direct mail, and in person.

  • High level of proficiency with prospect management data systems, prior experience with Salesforce and PatronManager a plus.

  • Familiarity with email and mobile giving systems, preferably MailChimp and MobileCause.

  • Experience with Facebook and Instagram’s fundraising tools.

  • Ability to thrive in a dynamic and changing work environment.

  • Excellent oral and written communication skills.

  • Strong project management skills with the ability to juggle various projects and deadlines.

  • Proven ability to work independently, take initiative, anticipate challenges, solve problems, and work under pressure. 

  • Knowledge of and enthusiasm for The Moth’s mission.

  • Availability for work on evenings and weekends. 

To Apply

To apply for this position, please complete this questionnaire and email your resume to jobs@themoth.org (Be sure to specify which position you're applying for in the subject line!) Applications are due by noon on Friday, March 19th.